Vertafore Support
FinancePro - System Requirements for New User Setup
FinancePro is a web based online product.  The following article describes what system is required to operate FinancePro over the internet.
System Requirements:
  • FinancePro is hosted in the Vertafore DataCenter.
  • End user requirements:
    • Internet Access
    • Internet Explorer 10/11 or higher operating in compatibility view (to add to compatibility view in Internet Explorer, click in the browser Tools > Compatibility View Settings > add to list of websites added to compatibility view)
    • Users also have the option to operate FinancePro from Google Chrome latest version (supported for all functionality except notice printing)
    • Operating in IE, the user should download ScriptX plugin:  For printing notices
    • Operating in IE, the user should download AlternaTIFF:  For viewing faxed document images (if not using, not necessary)
    • Adobe Reader:  For viewing finance agreements
FinancePro operates out of Windows 10 Operating Systems.  One key note often is users will mistakenly operate from Microsoft Edge versus Internet Explorer.  Edge will be pinned to the TaskBar in Windows 10 computers.  User should search for Internet Explorer in Cortana and pin to the TaskBar (Windows 10 houses hidden Internet Explorer 11).  User should open and run from IE11 or can use Chrome.  Edge appears to operate very similarly as Chrome but with the same limitation whereby notice printing is not supported there yet.  With IE11 and Windows 10, user will want to make sure to follow above links to download ScriptX; Adobe Reader; and if using fax images function, to download AlternaTIFF viewer.